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To help you, we have assembled this list of Frequently Asked Questions about our web site. If you do not find the answer to your question here, please feel free to contact us.
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Registration
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Shipping
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Q: How do you ship RxTechSchool products?
A: We ship everything within the continental United States via UPS. It usually takes around 3 to 5 business days to get your package.
International packages are sent using other resources to ensure the safest and fastest delivery. Delviery time will vary, depending on the final destination of the package.
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Software/Hardware
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Q: Do I need a printer to participate in courses?
A: A printer is not required to take or complete any course, however you will need one to print out any course materials or CE certificates.
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Q: How can I allow the necessary popups at RxSchool?
A: RxSchool uses popups for website functionality. If you have a pop-up
blocker on your computer there are two ways to allow them on RxSchool.
The first way is to simply hold down the Ctrl button while clicking on a
link that pops-up, this is a temporary solution.
A permanent solution also exists so that will allow popups throughout
RxSchool without holding down the Ctrl button for every link.
In the most recent version of Internet Explorer, go to the "Tools" menu and
select "Internet Options".
Next, select the "Privacy" tab at the top of the window.
At the bottom of that screen there is a section called "Pop-up Blocker",
click
on the "Settings..." button.
From there, type in www.RxSchool.com and click "Add", then "Close", then
"OK" to
exit out of that screen.
All popups will now be permitted on RxSchool.
If you are using Netscape, click on the "Tools" option in your top menu and
then "Popup Manager" the "Allow Popups From This Site".
Next click on "Add" then "OK" to exit out of that screen.
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Q: I am having trouble printing my CE Certificate. What am I doing wrong?
A: One simple solution to this question is to make sure that your printer in turned on, conected to your computer/network and stocked with paper. Also, make sure you are using the latest version of your browser. We recommend Internet Explorer, but our system has been successfully tested with the latest versions of most major browsers. To download the latest version of Internet Explorer, please click here. If you are having other problems, please contact us.
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Q: I'm having trouble logging in. What should I do?
A: You need cookies enabled to log in to any site, including RxSchool. To make sure cookies are enabled in your browser:
If you're using Internet Explorer, go to Tools -> Internet Options. Click on the Privacy tab, and make sure that your privacy level is set to "Medium High" or lower.
If you're using Netscape, go to Edit -> Preferences. Open up the Cookies tab, under Privacy & Security, and make sure it's not sent to "Disable cookies."
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Q: What are the minimum recommended requirements to optimize RxSchool performance?
A: RxSchool recommends that all computers run Microsoft Internet Explorer 5.0 or higher and Netscape 4.7 or higher Click Here to download a free copy of the latest version of Internet Explorer or Click Here to download a free copy of the latest version of Netscape.
If the system has detected a Pop-up blocker on your computer, you will need to temporarily disable this functionality while on this site. To do so, please select Tools (in your internet browser, at the top), then Pop-Up blocker. If you do not see a tab for Pop-up blocker, please select Tools, then Internet Options, and under the Privacy tab, click Pop-up blocker at the bottom to turn this functionality off.
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Q: What do I need to download .pdf files?
A: You must have Adobe Acrobat Reader to view .pdf files. Click here for free download from Adobe.
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